After Sales

Aftermarket Service & Support

At Dew Cold, we are committed to providing seamless support for all our customers, ensuring their satisfaction beyond the initial purchase.

Warranty Options

• Standard Warranty: 1-year coverage against manufacturing defects under Ex-Works terms.
• Extended Warranty: Available upon request, customized to meet customer needs for added peace of mind.

Comprehensive Spare Parts Availability

Our products are designed to be easily serviceable, with all essential spare parts readily available in local markets. This provides customers with the flexibility to source components independently, without being fully reliant on us.

Support Anytime, Anywhere

We are committed to providing prompt assistance whenever needed. Whether it's troubleshooting, technical queries, or urgent repairs, our team is ready to help at any time.

Installation & Commissioning Support

• Free Guidelines: We offer installation and commissioning guidelines free of cost upon request.
• On-Site Support: If required, we can arrange for our engineers to assist in person. This service includes an additional charge to cover travel and other expenses.

Consulting & Design Assistance

Our team also provides expert consulting support, including:

• Component selection
• Piping design recommendations
• Customized solutions based on project needs

We are here to ensure that your systems run efficiently and reliably throughout their lifecycle.